I build AI workflows that shrink support queues.
David Livingston - full-stack engineer, 5+ years in production systems. By day I build agentic workflow builders for ITSM at Wavity; before that, 4.5 years on a gaming platform across 40+ brands.
01About
Engineer first, automation specialist by focus.
I'm a full-stack engineer with 5+ years in production systems. In my day job at Wavity I build agentic workflow builders for IT service management - the same kind of automation I build for clients: ticket triage, draft replies, escalation routing, help-center agents.
Before Wavity I spent 4.5 years at Entain India, growing from trainee to Software Engineer II on a high-traffic poker and casino platform serving 40+ brands - so reliability under load is a habit, not a claim.
How I work: fixed scope, working software in days not months, and every project ends with a handover doc and a walkthrough call, so your team owns what I build.
02Services
What I build for support teams.
Fixed scope, clear price, working software - the same automation I build full-time, packaged for your queue.
Ticket triage & routing
Incoming tickets classified, prioritized and sent to the right queue automatically - no manual sorting, no triage backlog.
Reply drafting & help-center agents
Draft replies your support team can send with one review, and help-center agents that deflect the repeat questions.
Escalation & workflow automation
Your support runbooks turned into automated workflows - triage, routing, escalation and handoffs, orchestrated with LLMs.
03Experience
Where I've built.
Jun 2026 - Present
Software Development Engineer II
Wavity · Hyderabad, India
Building agentic workflow builders for IT service management - tools that turn support runbooks into automated workflows: triage, reply drafting, routing and escalation, orchestrated with LLMs.
Jul 2021 - Feb 2026
Software Engineer II
Entain India · Hyderabad, India
Full-stack engineer on a high-traffic online gaming platform serving 40+ brands. Progressed from trainee to Software Engineer II, shipping across the stack on poker and casino products where uptime is the product.
04Skills
The toolbox, battle-tested.
Everything listed here has run in production, not just in tutorials.
Frontend
- React
- Next.js
- Angular
- TypeScript
Backend
- Node.js
- GraphQL
- REST API design
- API integration
Cloud & Platform
- Amazon Web Services
- CI/CD pipelines
- High-traffic production ops
AI & Automation
- LLM orchestration
- Workflow automation
- Chatbot development
- Help-center agents
05Featured Work
Don't take my word for it. Click around.
Flowdesk - agentic ITSM workflow builder
A visual builder that turns a support runbook into a working automated workflow. Compose triage, reply-drafting, routing and escalation steps on a canvas, then watch the workflow chew through a live ticket queue.
- Portfolio demo of an agentic ITSM workflow builder. Built with Next.js and TypeScript, deployed on Vercel with GitHub CI. I own and maintain it
- Next.js, React, TypeScript, GitHub Actions, Vercel
- Runs on synthetic data with simulated AI steps (swappable provider for a real LLM)
06How I work
Scope, build, hand over. That's it.
Scope
Send me your three most common ticket types. Within a day you know whether automation can cut them, and what it takes.
Build
Fixed scope, working software in days, not months. No hourly meter running while you wait.
Handover
Every project ends with a handover doc and a walkthrough call, so your team owns what I build.
Contact
Your support queue is growing faster than your team.
Send me your three most common ticket types and I'll tell you within a day whether automation can cut them.