I build AI workflows that shrink support queues.
David Livingston - full-stack engineer, 5+ years in production systems. By day I build agentic workflow builders for ITSM at Wavity; before that, 4.5 years on a gaming platform across 40+ brands.
About
Engineer first, automation specialist by focus.
I'm a full-stack engineer with 5+ years in production systems. In my day job at Wavity I build agentic workflow builders for IT service management - the same kind of automation I build for clients: ticket triage, draft replies, escalation routing, help-center agents.
Before Wavity I spent 4.5 years at Entain India, growing from trainee to Software Engineer II on a high-traffic poker and casino platform serving 40+ brands - so reliability under load is a habit, not a claim.
How I work: fixed scope, working software in days not months, and every project ends with a handover doc and a walkthrough call, so your team owns what I build.
Experience
Where I've built.
Jun 2026 - Present
Software Development Engineer II
Wavity · Hyderabad, India
Building agentic workflow builders for IT service management - tools that turn support runbooks into automated workflows: triage, reply drafting, routing and escalation, orchestrated with LLMs.
Jul 2021 - Feb 2026
Software Engineer II
Entain India · Hyderabad, India
Full-stack engineer on a high-traffic online gaming platform serving 40+ brands. Progressed from trainee to Software Engineer II, shipping across the stack on poker and casino products where uptime is the product.
Skills
The toolbox, battle-tested.
Everything listed here has run in production, not just in tutorials.
Frontend
- React
- Next.js
- Angular
- TypeScript
Backend
- Node.js
- GraphQL
- REST API design
- API integration
Cloud & Platform
- Amazon Web Services
- CI/CD pipelines
- High-traffic production ops
AI & Automation
- LLM orchestration
- Workflow automation
- Chatbot development
- Help-center agents
Featured Work
Don't take my word for it. Click around.
Flowdesk - agentic ITSM workflow builder
A visual builder that turns a support runbook into a working automated workflow. Compose triage, reply-drafting, routing and escalation steps on a canvas, then watch the workflow chew through a live ticket queue.
- Designed, built and deployed solo - product, frontend, backend, infra
- Next.js, Node.js, TypeScript, LLM orchestration, AWS
- Classification, confidence scores, drafted replies, live results dashboard
Contact
Your support queue is growing faster than your team.
Send me your three most common ticket types and I'll tell you within a day whether automation can cut them.